Description

Summary of Position

The Assistant Director of Financial Aid will support financial aid operations in all aspects of the application, awarding, delivery, and reconciliation of federal, state, and institutional financial aid in accordance with all policies, procedures, and standards established by the Executive Director of Student Financial Services and Texas Wesleyan University. This position works closely with the Executive Director of Student Financial Services and provides leadership within the office in the director's absence.

Essential duties and responsibilities

• Advise, counsel, and educate prospective students and their families regarding financial aid options and resources, manage missing information and communications, and respond to student/family inquiries.
• Demonstrate commitment to providing quality customer service to students and campus partners.
• Must be able to provide collaborative leadership across intradepartmental as well as interdepartmental reporting lines.
• Maintain procedures and reports necessary to complete annual federal, state, and institutional reporting requirements and assist with report preparation with the Executive Director.
• Assist with the preparation of financial aid award packages using federal and state regulations and institutional guidelines. 
• Stay updated regarding recent changes in federal and state regulations through US Department of Education updates and state, federal, and regional conferences.
• Make professional judgment recommendations to the Executive Director based on documented hardships that comply with federal, state, and institutional regulations, policies, and procedures.
• Oversee and manage Financial Aid Advisors and a Financial Aid Specialist.
• Assist with Satisfactory Academic Progress (SAP) appeal requests. Responsible for notifying the student and all applicable offices.
• Assist the financial aid team with creating and generating all Financial Aid communication (both email and print).
• Review and resolve Federal Pell Grant, Direct Loan, and State Aid issues (i.e., rejects) as they arise between the university, state, and/or Department of Education.
• Assist the Executive Director in responding to all requests by the external auditors for the Single Audit.
• Assist the Executive Director with delivering and maintaining financial aid content for the university website and publications.
• Participate in University activities and committees that support the mission and initiatives of the University.
• Speak on behalf of/represent the Office of Financial Aid at various campus events.
• Perform special projects as requested.
• Maintain open and effective communication across the university.
• Manage multiple and ever-changing priorities under established time constraints and professionally.
• Handle confidential information with discretion and independent judgment.
• Work effectively with a diverse population of students, families, employees, guests, and visitors.
  Perform other duties as assigned.

Requirements

Minimum Qualifications:

•        Bachelor’s Degree
•        2-5 years of financial aid experience

Preferred Qualifications:

• Bachelor’s Degree (minimum)
• 5+ years of progressively advancing leadership roles
• Experience with Ellucian Colleague Software
• Certifications in Financial Aid such as NASFAA’s Certified Financial Aid Administrator Program.