Description

Posting Details

Posting Number

S14891P

Working Title

Assistant Director of Systems Engineer

Department

ENGR-Information Technology

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

The College of Engineering at the University of Georgia is one of the fastest growing programs at UGA and one of the fastest growing public colleges of engineering in the nation. Since our founding in 2012, enrollment in the College of Engineering has grown to over 2,400 students. Students and faculty alike are attracted to our setting in a comprehensive, land-grant, research institution that's consistently ranked among the 20 best public universities in the nation. Our rapidly expanding engineering program focuses on opportunities for learning, discovery and innovation at the confluence of disciplines.

College/Unit/Department website

https://engineering.uga.edu/

Posting Type

External

Retirement Plan

TRS or ORP

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Work Schedule

Additional Schedule Information

• This is a full-time position on the main Athens campus.
• Standard business hours are Monday-Friday, 8am-5pm.

Advertised Salary

$67,000+; based on experience

Posting Date

03/18/2026

Open until filled

Yes

Closing Date

Proposed Starting Date

05/01/2026

Special Instructions to Applicants

In addition to your UGA Jobs application, please include the following documents:

• cv/resume
• cover letter
• 3 professional references and contact information

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title

IT Support Supervisor

FLSA

Exempt

FTE

1.00

Minimum Qualifications

Bachelor's degree in a related field or equivalent and 8 years of professional experience

Preferred Qualifications

• Deep knowledge and experience in core/system engineering services.
• Experience in supervising others.

Position Summary

The Assistant Director of System Engineering for the College of Engineering will be responsible for overseeing various core systems and research systems as the primary or secondary administrator for systems (see below for list of systems). This position will also serve as the primary storage administrator for these systems. This position supports the College of Engineering, which includes 3-4 schools within the College that are located in six locations across UGA main Athens campus.

This position will build and deploy computers for Faculty and students, will ensure all research Linux computers meet USG / UGA security standards, will install software packages by request, and will build and maintain Linux system images for client deployment.

This position will supervise 2-3 full-time OIT Staff positions and will manage the System Engineering side of the OIT office. This includes assigning help tickets, ensuring quality customer service to the college, conducting and overseeing weekly team meetings, and training, hiring, onboarding, and managing OIT System Engineering staff.

This position demands a professional, competent, and team-oriented individual capable of critical analysis and meeting challenging deadlines. This is a position of trust, often dealing with sensitive information, whereby all applicable University, State, and Federal practices, policies, and regulations must be adhered to without exception.

The core systems include:

• Citrix Provisioning Services, Netscaler, Virtual Applications and Desktops Administrator
• Network Administrator, which includes switches, firewalls, and IPSec/ SSL VPNS
• Linux Server Administrator
• Microsoft Intune Administration
• Migration of On-Prem to Cloud Computer Migration
• Windows Server Administrator (including High-Availability Failover Hyper-V Clusters)
• Compellent and Equallogic SAN Storage Administrator

Knowledge, Skills, Abilities and/or Competencies

• Ability to speak effectively before small to medium groups.
• Ability to effectively lead and manage a technical professional staff.
• Attention to detail and accuracy.
• Demonstrates creativity and a proactive approach, consistently generating innovative operational ideas and taking initiative to drive projects forward independently.
• Strong knowledge of Apple Macintosh operating systems.
• Strong knowledge of Red Hat & Ubuntu Linux operating systems.
• Strong knowledge of Windows desktop operating systems.
• Strong knowledge of scripting.
• Strong written and verbal communication skills.
• Skilled in partnering with Engineering faculty and their IT requirements.
• Working knowledge of cloud computing.
• Working knowledge of engineering applications.
• Working knowledge of Microsoft Intune.
• Working knowledge of networking.
• Working knowledge of SAN Storage
• Working knowledge of Microsoft SQL and MySQL Databases.

Physical Demands

Light lifting not usually exceeding 25 pounds.

Is driving a responsibility of this position?

Yes

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Core Systems Engineering Administration

• Serve as the Secondary Citrix Provisioning Services Administrator
• Serve as the Secondary Citrix NetScaler Administrator
• Server as the Secondary Citrix Virtual Applications and Desktop Administrator
• Serve as the Secondary Network Administrator which includes switches, firewalls and IPSec/ SSL VPNS
• Serve as the Primary Core Linux and Windows Server Administrator
• Serve as the Primary Storage Administrator

Percentage of time

25

Duties/Responsibilities

Research Linux Systems Administrator

• Build and deploying new research Linux based computers for faculty and students.
• Ensure all research Linux computers meet USG / UGA Minimal Security Standards.
• Install new software packages request by faculty and students on research Linux computers.
• Update and maintain research Linux computers.
• Build and maintain Linux system (Redhat & Ubuntu) images for client deployments.

Percentage of time

25

Duties/Responsibilities

Supervisory Duties

• This position will actively manage System Engineering Services Request Tracker IT queues
  • Daily ticket review and work with appropriate staff as needed
  • Ensure quality control
• This position will be responsible for conducting weekly team meetings for Systems Engineering Team.
• This position is responsible for ensuring the timely and accurate completion of tasks for the Systems Engineering team.
• This position will serve as the supervisor the Systems Engineering Team members.
• This position will recruit, hire, train, and retain top tier talent in the IT profession for the Systems Engineering Team, coordinating with the Office of Human Resources and the Senior Director of Information Technology when needed.

Percentage of time

25

Duties/Responsibilities

Client Services

• Prioritizing given requests, projects, and tasks along with documenting status of requests via RT ticketing system.
• Providing technical assistance to all users either in person or via a remote connection.
• Managing and resolving Tier 3 support request.

Percentage of time

10

Duties/Responsibilities

Special Projects

• Special technology projects as assigned by the Sr. Director of OIT for the College of Engineering.

Percentage of time

10

Duties/Responsibilities

Other Duties as Assigned

• Duties that will contribute to the success of OIT operations within the College of Engineering.
• Attend CENGR staff meetings, complete UGA assigned employee trainings

Percentage of time

5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name

Forrest Bridges

Recruitment Contact Email

fbridges@uga.edu

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a valid Driver's license?
   • YES
   • NO

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents