Description

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University (IU) experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.
The Student Advocates Office (SAO) assists students in resolving academic, financial, and conduct problems. SAO provides a space for all students to be listened to nonjudgmentally, provides unconditional support, and helps students to resolve problems so that they can successfully maintain progress towards their degree.

Job Summary

This position serves as the key administrative and front-line contact for the Student Advocates Office, delivering efficient, accurate, and confidential support to students, parents, faculty, and university staff. This includes duties related to student support initiatives designed to offer support for students in crisis, facing adversity or challenges.
Department-Specific Responsibilities

• Manages client intake and communication, which includes providing detailed information on university policies and services.
• Provides intake services and communicate information about office resources and university policies to all who reach out for assistance.
• Schedules appointments and coordinate office operations.
• Provides administrative support to office staff, volunteer advocates, interns, graduate students, and administrative staff.
• Manages office email communications; coordinate client traffic to ensure timely and effective responses; and refers student inquiries and cases to the appropriate staff members or campus offices as needed.
• Facilitates the Withdrawal from All Subjects process and support respondent services with intake and case management tasks.
• Assists advocates with routine inquiries, including basic computing issues and navigating the Student Information System (SIS) to access student records.
• Maintains accurate and up-to-date student case records, ensuring compliance with FERPA and university confidentiality policies.
• Organizes and manages physical and electronic case files, following established retention and destruction guidelines for sensitive documents (e.g., medical records).
• Updates and manages the office resource manual in both electronic and hard copy formats.
• Compiles and analyzes data for annual reports, office assessments, and other reporting requirements.
• Supports special projects and perform additional duties as assigned.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of student support initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains student records and databases.
• Schedules student appointments and provides directions, support, and information to students and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student groups or departmental needs.
• May provide guidance to other Student Support Coordinators.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

• College degree in related field

WORK EXPERIENCE
Required

• 2 years in office environment, higher education, or related field

SKILLS
Required

• Proficient written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Demonstrated ability to maintain confidential information
• Demonstrated customer service skills
• Ability to be self-directed and proactive with accomplishing assignments
• Ability to be flexible with shifting department priorities with little notice
• Ability to meet and work with people of diverse backgrounds
• Ability to problem solve
• Commitment to working with people from diverse backgrounds and demonstrated commitment to cultural competency

Preferred

• Proficiency in MS Office, Excel, Outlook and Adobe Acrobat
• Ability to work confidently with numbers in the preparation of documents and reports, including loan fund repayment accounts
• Ability to diffuse stressful situations
• Ability to listen non-judgmentally and with care to assist students experiencing academic, financial, conduct obstacles

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

Learn more about Bloomington, Indiana

Work Location

This is an in-person position
Bloomington, Indiana

Advertised Salary

$18.75 - 20.19 per hour, based on education and experience

Work Hours

Monday through Friday, 8:00 am - 5:00 pm

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Intermediate
FLSA: Nonexempt
Job Function: Student Services
Job Family: Student Support
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.