Description

Be at the forefront of EMEA HR Operations innovation. Join us to drive impactful change, streamline operations, and enhance the employee experience through technology and process excellence.

As a Cross Regional Operations Associate within the HR EMEA Cross Regional Operations team, you will deliver key product initiatives and lead projects that transform HR processes across the region. You will partner with stakeholders, manage complex projects, and drive automation to support the firm's operational effectiveness and growth.

Job responsibilities

• Deliver product initiatives such as Time and Attendance system upgrades, automation, and digitalisation
• Manage project plans, document risks, issues, and dependencies, and track action items
• Lead process reviews to identify and implement simplification and reengineering opportunities
• Identify and utilize automation tools to enhance process efficiency
• Analyze key metrics and trends to support data-driven decisions
• Escalate issues, own follow-ups, and provide regular stakeholder updates
• Build and leverage partnerships across multiple EMEA locations
• Maintain high accuracy while managing concurrent tasks
• Communicate effectively with stakeholders at all levels
• Influence outcomes and drive projects in ambiguous environments
• Ensure timely delivery of multiple business demands

Required qualifications, capabilities, and skills

• Previous experience in HR operations or project-based roles
• Strong initiative and results orientation, Experience in process improvement initiatives
• Ability to prioritize and manage workload in a deadline-driven environment
• Excellent written and verbal communication skills
• Strong interpersonal and stakeholder management skills
• Critical thinking and analytical skills
• Experience managing multiple tasks concurrently
• Ability to work independently and take ownership
• High attention to detail and accuracy
• Comfortable with ambiguity and influencing outcomes

Preferred qualifications, capabilities, and skills

• Experience with automation tools (UI Path, Alteryx)

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.\n
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\n Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.\n