Description

Director, Client Relations

US-NJ-Basking Ridge

Job ID: 2026-1812
Type: Regular Full-Time
# of Openings: 1
Category: Client Relations
Cornerstone Relocation Group

Overview

Expect Incredible Things - Join CornerstoneAt Cornerstone Relocation Group, we believe relocation is more than a move - it's a moment of transformation. As Vice President of Global Business Development, you'll be at the forefront of creating strategic partnerships that empower people and organizations to move forward with confidence. You'll be part of a team that's passionate, precise, and people-first - where every interaction is an opportunity to deliver something incredible. Your ImpactThe Director of Client Relations is responsible for owning client engagement and program success for a portfolio of corporate relocation clients. This role ensures strong client relationships, identifies opportunities to expand services, and maintains financial discipline across client programs. The Director works in close partnership with Operations to align client expectations, policies, and processes with effective and sustainable service delivery. Key Responsibilities Client Engagement & Program Ownership

Serve as the primary relationship owner for assigned corporate relocation clients, including client mix of US domestic and global.Maintain regular engagement with client stakeholders to ensure alignment with program goals, service expectations, and policy intent.Lead client governance calls, business reviews, and ongoing engagement discussions.

Program Sustainability & Financial Stewardship

Ensure client-specific processes, service models, and customizations are aligned with contracted terms and program expectations.Identify areas where client practices or preferences may create inefficiencies or unintended financial impact and guide clients toward sustainable alternatives.Partner with Finance and Operations to understand program performance and key cost drivers.Support pricing discussions and scope alignment related to program changes.Responsible for ensuring client program design aligns with Cornerstone's operating model, service standards, and financial expectations. The Director has the authority to evaluate and influence client preferences or practices that introduce operational inefficiencies, service risk, or financial exposure, and to guide clients toward sustainable alternatives. Accountable for understanding and monitoring the financial health of assigned client programs, including key cost drivers, margin sustainability, and the operational impact of client-specific requirements.

Growth & Service Expansion

Identify and advance opportunities to expand services within existing client programs.Support renewal strategies and service enhancement proposals in partnership with Business Development.Participate in prospect presentations alongside Business Development, providing client and program expertise.

 Client-to-Operations Alignment

Ensure clear communication of client policies, service nuances, and expectations to Operations teams.Partner with Operations to support successful execution and resolution of client issues.Act as a key escalation partner to ensure timely and effective issue resolution.

Governance & Program Integrity

• Support adherence to governance structures, service standards, and agreed-upon program parameters.
• Ensure client documentation, policies, and requirements are accurate and current.
• Identify emerging risks and work collaboratively to address them.

 What You Bring Experience & Expertise

812+ years of experience in account management, client engagement, or consulting within relocation management, global mobility, or a complex service environment.Strong understanding of relocation services, supplier networks, and policy-driven programs.Proven ability to influence clients and guide decision-making through partnership and credibility.Experience supporting renewals, service expansions, and client presentations.Strong communication skills and operational awareness.

Why Cornerstone?

• People First Culture  We lead with care, compassion, and confidence.
• Smart Solutions  Innovation meets precision in every relocation program.
• Global Reach, Local Expertise  Offices across three continents and a world-class provider network.
• Award-Winning Service  Industry-leading satisfaction and high-touch support.
• Technology That Moves Potential  TrackStar platform delivers real-time insights and transparency.

Compensation & BenefitsCornerstone offers a competitive compensation package including base salary, performance-based incentives, 401K match and comprehensive benefits. We are committed to equity, transparency, and supporting your success - professionally and personally.  Ready to Move the World Forward?If you're a strategic thinker, relationship builder, and passionate sales leader ready to help clients Expect Incredible Things, we'd love to hear from you.

Qualifications



Our Promise to You: We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, tuition reimbursement and many other opportunities for personal growth. *Atlas is an EO employer - Veterans/Disabled and other protected categories.*Benefits may vary by position and/or office location*The salary range shown is a good-faith estimate of what we expect to offer, though actual compensation will be based on individual qualifications, experience, and other relevant considerations.

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