Description

Company Description

ABOUT IQ-EQ

We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We're driven by our Group purpose, to power people and possibilities.

Job Description

A regional leadership position responsible for setting strategic directionfor one of the Group's largest fund administration clients, in collaboration with operational and commercial teams from our global locations.. This role drives strategy, operational transformation, and service excellence across the client group, ensuring best-in-class delivery standards across our Global Client Delivery ("GCD") teams located in Philippines and India. The position focuses onstrategic relationship initiatives, team development, and strong operationsleadership within the funds business.

WHAT WILL YOU DO:

• Set strategic direction within GCD for large strategic clients
• Drive transformation initiatives focusing on operational efficiency
• Establish best-in-class delivery standards
• Lead business planning and execution for your group
• Direct quality control framework
• Foster high-performance culture across teams, across locations
• Oversee talent development strategy
• Direct collaboration across funds teams
• Act as escalation and oversight for GCD teams
• Support Global Client Relationship Manager and global operations teams in enhancing strategic client relationship

TASKS:

• Embed and optimize delivery performance metrics
• Implement quality control standards
• Establish goals and objectives, aligning across locations
• Ensure on time, in full delivery across client teams
• Lead knowledge management initiatives across global teams supporting the strategic client
• Advocate for and present regional budgetary and compensation requirements
• Drive strategic client relationship development
• Implement talent management strategies
• Lead innovation initiatives
• Manage risk framework
• Direct resource allocation
• Track work progress through timesheet completion and adoption of approapriate workflow tools

WHAT WE OFFER:

• Competitive compensation and benefits - including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support - HMO coverage from Day 1 (with 2 free dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits - generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools - company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities - access to training, annual salary reviews, internal mobility, and performance rewards

Qualifications

ABOUT YOU:

Educational Background

• You hold a bachelor's degree in Accounting, Finance, Business Administration, or a related field; advanced certifications such as CPA, CFA, or equivalent are highly desirable.
• A master's degree, such as an MBA, is preferred.

Professional Experience

• You bring 15+ years of extensive experience in fund accounting or financial services, including at least 7 years in senior leadership and management roles.
• You have a proven ability to drive regional strategy, operational transformation, and service excellence in a complex market or region.
• You demonstrate expertise in managing regional client portfolios and leading cross-border initiatives.
• You have experience managing teams across multiple countries, with a strong focus on talent development.

Desired Experience

• You have experience collaborating with stakeholders across global locations, including the UK, Continental Europe, and the USA.
• You can demonstrate expertise in highly regulated jurisdictions within the global alternatives industry, such as Luxembourg, Jersey, and the Republic of Ireland.
• You have managed teams supporting end-to-end back-office fund processes, including (but not limited to) bookkeeping, NAV reconciliation at both fund and partner levels, statutory financial reporting, transfer agency, and regulatory reporting.

Skills and Key Behaviours

In addition to upholding our Group Values (Authentic, Bold, and Collaborative), you are expected to demonstrate the following:

• You are skilled in setting and implementing business strategies, operational goals, and quality control frameworks.
• You possess extensive knowledge of fund accounting practices, client servicing, and global market dynamics.
• You are experienced in leading large-scale transformation and change management initiatives.
• You have a strong background in resource optimization, risk management, and regional compliance frameworks.
• You bring experience in compensation planning and performance monitoring.
• You are a visionary leader with a focus on driving growth and operational excellence across global teams.
• You demonstrate a strong leadership presence with expertise in talent management and fostering a high-performance culture.
• You collaborate effectively and navigate cross-functional and cross-regional relationships with ease.
• You are innovation-driven, with a focus on adopting new methodologies and technologies to enhance performance and service delivery.
• You are a dynamic and influential communicator, skilled at managing strategic relationships with clients, stakeholders, and internal teams.
• You remain resilient and adaptable, thriving in high-pressure, fast-paced regional markets.
• You make proactive decisions and excel in problem-solving and analytical thinking.
• You serve as an inspirational mentor and coach, committed to developing talent and advancing your team's capabilities.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.