Description

Overview

Director of Golf - Five Iron Golf

Norwalk, CT

Description:

Five Iron Golf is the country's premier indoor golf and entertainment experience, with 40 locations nationwide and more on the way. Five Iron Golf's core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.

The Director of Golf is the caretaker of every guest's golf experience. The Director of Golf is charismatic, people-oriented, gets to know guests on a first-name basis, demonstrates proficiency with our golf simulators and other equipment, and is able to drive revenue in golf-specific offerings, including membership, game improvement, and leagues. This individual is a strong leader integral to a location's success, responsible for overseeing and managing all golf operations at the location.

Responsibilities include, but are not limited to, the following:

• Hire, manage, and train golf staff
• Manage P&L of the location for golf-specific & retail offerings; achieve quarterly revenue targets
• Manage golf coaches' availability and performance to meet location's lesson & fitting revenue goals
• Set and manage above-and-beyond service standards for all golf staff
• Actively evaluate golf staff performance to ensure day-to-day business needs are met
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement
• Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns
• Proficiency in golf simulator technology; adhere to quality control processes to ensure all simulators are maintained
• Ensure bag storage room and golf equipment, including demo clubs, are consistently organized and inventory is kept up to date
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, promotions, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to sell and cross-sell across various offerings
• Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses
• Clearly and effectively communicate golf-specific needs to the team, including the General Manager (Social) and other corporate representatives
• Provide excellent account services throughout the membership process
• Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service when needed
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness

Required Qualifications:

• Passion for the game of golf
• 5+ years of hospitality, hotel, golf course/club, or sports management experience preferred
• Strong leadership ability and willingness to lead by example
• Exemplary communication, time management and organization skills
• Social and interpersonal skills required to cultivate meaningful relationships with our guests
• Familiarity with swing analysis technology and launch monitor technology
• Upbeat energy and enthusiasm and a positive attitude
• Ability to cultivate resolutions quickly and manage customer expectations
• Ability to work in a fast paced environment
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs
• Availability to be present in the space at high value times

Pay: Salary $70-75K, plus Bonus potential (see below)

Job Type: Exempt, Full time

Schedule: Nights and Weekends Required

You will also have the opportunity to earn incentive-based compensation through a bonus program, based on the membership retention and performance related revenue. Additionally, wages for teaching lessons / club fitting, if applicable, are provided.