Description

Summary

Elevate Your Career at the only true ski-in/ski-out hotel nestled in Canyons Village.

At Hyatt Centric Park City, we bring together spacious rooms, stunning mountain views, outdoor adventures, and exceptional guest service in the heart of the Wasatch Mountains. This is a fantastic opportunity to join a passionate team in the only true ski-in/ski-out hotel nestled at the base of Canyons Village in the Wasatch Mountains. We're looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you'll proudly represent the Hyatt Centric brand and play a key role in delivering exceptional experiences for our guests every day.

At Hyatt, we believe our guests choose us because we genuinely care about their experience. We're dedicated to providing excellent service and creating moments that make a lasting impact.

The Director of Outlets & Banquets is responsible for leading and directing the restaurant (EPC), Market, Banquets, In-Room Dining, and any other Food or Beverage related areas operated by Hyatt.

Duties include:

• Responsible for short- and long-term planning and the management of the Food and Beverage operations in the front and heart of the house.

• Develop and recommend the budget, marketing plans and objectives and manage within those approved plans.

• Implement and maintain F&B sales/marketing programs.

• Direct and oversee development of colleagues.

• Hire, train, empower, coach and counsel, performance and salary reviews.

• Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations.

• Coordinate food and beverage operations with other hotel departments to ensure efficient guest service.

• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

• Implement procedures to increase guest and colleague satisfaction.

• Exercise quality control for both food and beverage .

• Maintain Hyatt standards of service and ensure their implementation.

• Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.

• Coach and develop colleagues to reflect Hyatt service standards and procedures.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary or Discounted hotel room nights

• Unlimited colleague and friends & family discounted room rates

• Sick, bereavement and jury duty pay

• Medical, dental and vision Insurance, discounted prescriptions after 30 days

• 401(k) w/ match after one year of service

• Tuition Assistance

• Employee Assistance Program (EAP)

• Complimentary colleague meals

• Complimentary colleague parking

• Discounted ski pass (reimbursement to take place at conclusion of season)

• Opportunity for growth and advancement!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• 4 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)

• Service oriented style with professional presentations skills

• Proven leadership skills

• Hotel/Hospitality degree an asset

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Clear and concise written and verbal communication skills

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

• Experience implementing new F&B concepts