Description

Lead, Grow, and Thrive at Guantanamo Bay!



The Navy Exchange Service Command (NEXCOM) is seeking an experienced Operations Manager to oversee key operational functions at Guantanamo Bay Naval Base. This unique role combines leadership, operational excellence, and customer service in a secure, family-friendly community. Enjoy access to incredible recreation programs through MWR, including scuba diving, boating, and fitness activities, while contributing to a mission-driven organization that supports those who serve our country. Take your career to the next level in this one-of-a-kind opportunity!



The Navy Exchange Service Command (NEXCOM) offers flexible schedules, relocation assistance, and world-class benefits, including Continuity Priority Placement for our military service family members. A few of our benefits include:



Federal Healthcare

Dental, Vision, 401(k), & Pension Plan

Accrual of paid time off (PTO) beginning on day one

Tuition reimbursement program

Continuity Programs for Military Spouses

Pet Insurance for your furry family members!

Paid relocation for eligible positions! (ask your recruiter!)

Tax-Free shopping, worldwide, at any Navy Exchange location

. . . and much more!



Best of all: You don't have to be affiliated with the military to work for us. At NEXCOM, Mission YOU means we are invested in your family and your career, no matter where in the world you go. Just remember, when you join us at NEXCOM, you come for the benefits but stay for the mission.



Learn more about our mission at the Navy Exchange Service Command by visiting NEXCOMjobs.org today, and Watch this video to learn about the journey you could be embarking on!

Job Summary:



Manages operational support and services functions. Works in conjunction with the management team to implement store programs, control and reduce operating expenses while maximizing customer service and operational performance.



Duties and Responsibilities:



- Manages operations which may include all or a substantial combination of store support functions, customer service, front end operations, back room operations, facilities, administrative functions, personalized services, food and automotive.



- Manages an operating budget to include expenses, sales and profits. Analyzes financial statements and other pertinent data to evaluate performance. Identifies and executes operational efficiencies, with focus on improving profitability.



- Coordinates store staffing requirements in accordance with NEXCOM policies and procedures with appropriate departments. Develops and maintains work schedules through the Workforce Management system, interviews and hires personnel, and monitors and controls payroll expenses.



- Manages sales audit and cashier cage operation (where applicable), cash collection, and control.



- Oversees the collection of accounting data, documents, and reports from operational areas and submission to appropriate office for processing as well as coordination of annual physical inventory for assigned area.



- Coordinator for IT equipment/service issues and base supporting departments as appropriate (e.g. public works, federal fire department, safety, security).



- Supervises assigned personnel. Staffs key vacancies, evaluates performance, takes corrective action, etc.



- Receives and handles customer complaints; determines method for resolving issue. Identifies opportunities for increasing customer service and satisfaction.



- Ensures the efficient operation of receiving and stock replenishment functions.



- May coordinate annual physical inventory.



- Responsible for facility maintenance, equipment, cleaning (where applicable), facility improvement projects and fixed assets, etc.



- Ensures compliance with safety, security and fire prevention policies for all facilities in collaboration with Asset Protection/Safety department.



- Functions as Contracting Officer Technical Representative (COTR) for various vendor contractors and concessions as applicable.



- Coordinates and manages store maintenance and housekeeping requirements to NEXCOM standards.



- Ensures compliance with all NEXCOM policies and procedures.



- Reports to the General Manager, Exchange Manager or equivalent.



- Performs other related duties as assigned.



TRAINING REQUIREMENT:

Associate must receive Hazardous Material (HazMat) training within 90 days of hire per Department of Transportation regulations.



The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.

A total of 5 years consisting of the following:



GENERAL EXPERIENCE: 3 years experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of management practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.



OR



SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study, above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.



AND



SPECIALIZED EXPERIENCE: 2 years of progressively responsible experience in administrative, supervisory, managerial, professional or technical work that demonstrated the knowledge of management principles, practices, methods and techniques. Knowledge of retail and or services merchandising principles, procedures and combination of related activities in the areas of accounting, personnel, procurement, and distribution management and store operations.