Description

About The Job

Our client is a major government entity in the Kingdom of Saudi Arabia, operating in the energy and utilities sector, currently rolling out a large-scale Oracle CRM transformation. As part of this engagement, we are seeking experienced Oracle CRM Program Managers who can drive complex, multi-workstream delivery across business and technology teams. This role requires a leader who can bring structure, momentum, and clarity to an enterprise-wide CRM program managing stakeholders across government, business operations, IT, and Oracle implementation partners. This is an on-site role in Riyadh, starting February 1st and expected to run 6-18 months.

What You'll Do

• Lead the end-to-end delivery of the Oracle CRM program, ensuring alignment with business and technical objectives.
• Ensure adherence to Oracle-recommended program management and deployment methodologies.
• Coordinate across multiple workstreams, including business teams, Oracle SI partners, and other third party partners involved.
• Own program governance: planning, scheduling, risk management, RAID tracking, steering committee preparation.
• Define clear delivery plans, scope, milestones, KPIs, dependencies, and standards.
• Drive issue resolution, escalation management, and stakeholder alignment.
• Facilitate workshops, program reviews, and design validation sessions.
• Track performance against timelines and budgets; prepare exec-level reporting.
• Support change management, training, and adoption planning.

Requirements

• 6-12 years of Program or Project Management experience.
• Strong experience delivering Oracle CRM initiatives.
• Solid understanding of Oracle program methodologies and CRM deployment approaches.
• Comfortable working with multi-vendor and government stakeholder teams.
• Excellent communication and stakeholder management capabilities.
• Experience in the energy and utilities sector.
• PMP, PRINCE2, Agile, or Oracle certifications.
• Arabic speaking is preferred.