Description

Overview

The Outside Operations Supervisor oversees the daily operations of the Bag Room, Cart Barn, and Practice Facility to ensure a high level of member and guest service consistent with the standards of Old Westbury Golf & Country Club. This role supervises outside operations staff, manages equipment and facility readiness, and ensures golf operations run efficiently during daily play, events, and tournaments. This is a Full Time position.

Essential Responsibilities

Staff Supervision & Leadership

• Supervise, train, and support Bag Room and Cart Attendants
• Assign daily operational responsibilities based on staffing levels and course activity • Monitor staff performance and ensure service standards are maintained • Promote professionalism, teamwork, and accountability among outside operations staff • Ensure proper appearance, uniform standards, and punctuality

Member & Guest Service

• Ensure members and guests are greeted professionally upon arrival • Oversee bag handling, club cleaning, and cart preparation standards • Assist with member requests and resolve service issues when necessary • Maintain a welcoming and professional bag drop and cart staging environment

Bag Room Systems Oversight

• Maintain the bag storage rack system and ensure all member bags are returned to the correct numbered slot
• Monitor the bag receiving area to ensure bags returning from the course are staged properly for cleaning and storage
• Oversee the Bag Leaving Property Ledger and ensure bags leaving the club are properly logged and recorded upon return

Operational Workflow Management

• Manage daily bag room duty assignments including bag room control, range operations, club cleaning, and cart barn support
• Adjust staff responsibilities throughout the day to accommodate tee time volume and operational demand
• Ensure bags are pulled and staged for play prior to member arrival according to the tee sheet

Golf Cart Fleet Management

• Oversee cleaning, detailing, and staging of golf carts
• Ensure carts are fully charged, stocked, and ready for daily play
• Monitor the cart fleet for damage or mechanical issues and report problems promptly • Maintain organization and cleanliness of the cart barn and staging areas

Range Operations Oversight

• Supervise daily driving range operations including range ball picking, cleaning, and basket restocking
• Ensure adequate supply of clean range balls and baskets are available throughout the day
• Coordinate staff support between range operations and bag room duties depending on operational demand

Cross-Department Coordination

• Coordinate workflow between the bag room, cart barn, and golf shop • Direct staff to assist cart barn operations during high-volume periods • Ensure smooth coordination of daily golf operations based on the tee sheet and member activity

Event & Tournament Support

• Assist with preparation of carts and equipment for tournaments and golf events • Coordinate staff assignments for event setup and breakdown
• Ensure equipment and facilities are properly staged for golf outings and member events

Communication & Coordination

• Oversee response to bag room operational calls and requests from the golf shop and First Tee
• Coordinate bag pulls, cart needs, and other operational requests communicated through the bag room
• Maintain clear communication between outside operations staff and golf shop personnel

Facility & Operational Standards

• Ensure bag room, cart barn, and practice facility areas remain clean, organized, and safe • Maintain clear walkways and organized bag storage
• Ensure equipment and operational areas reflect the service standards expected at a private club

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and carry golf bags up to 50 pounds
• Ability to work outdoors in varying weather conditions
• Ability to work early mornings, weekends, holidays, and golf events

Benefits

Compensation / Benefits

• Full Time Position- $25.75/hr
• Eligible for Insurance (Health, Dental, Vision, Life
• Vacation/Holiday/Sick Pay
• 401K Eligible after 1 year
• Holiday Bonus