Description

Oliver Wyman is seeking a Principal Researcher, Human Insights to join our Quotient team in London.

Our Quotient Team is seeking a Principal Researcher to serve as a core contributor within the Product Strategy team, providing deep, evidence-based understanding of end users and human behavior to inform firm-wide product, capability, and AI strategy.

This role is a hands-on human insights research expert responsible for executing complex research initiatives and translating findings into clear, decision-ready insights that shape product concepts, strategy narratives, and leadership discussions.

The Principal Researcher ensures that product and capability decisions are grounded in rigorous research and strong end-user empathy

Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance

Key responsibilities will include :

• Designing and executing market, qualitative, and quantitative research to inform product and capability strategy
• Conducting surveys, interviews, diary studies, desk research, and behavioral research
• Synthesizing qualitative and quantitative data into clear, decision-grade insights
• Developing personas, archetypes, and behavioral frameworks reflecting real user contexts
• Contributing directly to strategy decks and leadership materials with evidence-based insights
• Translating research findings into implications for product concepts, initiatives, and prioritization
• Maintaining deep end-user focus, consistently stepping into the shoes of consultants and practitioners
• Partnering with Product Strategy, Design, and Product teams to embed insight early in decision-making

Who we are looking for...

• 8+ years of experience in user research, consumer insights, human-centered research, or behavioral research
• Proven experience conducting both qualitative and quantitative research independently
• Demonstrated experience with surveys, diary studies, interviews, synthesis, and behavioral analysis
• Experience developing personas, archetypes, and behavioral insights to inform strategy or product work
• Experience working in or alongside product strategy, design, consulting, or technology teams preferred in a professional services environment
• Advanced qualitative research execution and synthesis
• Survey design and applied quantitative analysis
• Research documentation and insight storytelling
• Familiarity with research and collaboration tools (survey platforms, Miro/Mural, presentation tools)

Additionally, you'll be:

• End-user obsessed, with strong empathy and curiosity about human behaviour
• Highly analytical and a structured thinker
• A compelling communicator, comfortable shaping executive-level decks and narratives
• Independent and proactive, able to drive research activities end-to-end
• Collaborative in working style across strategy, design, and product teams
• Able to work effectively in a team-oriented environment and to navigate and excel in a complex, matrix organization, and relate successfully to a variety of people

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.