Description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.

Overview

About Gallagher GCoE LatAm:

Gallagher GCoE LatAm is part of Gallagher's global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions. Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people.

What makes us different is The Gallagher Way, our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow.

Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region while fostering a collaborative environment where every colleague is valued, respected,

and encouraged to explore new ideas.

At GCoE LatAm, you'll find more than a place to work. You'll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world.

The Program Manager will be a key leader responsible for overseeing and driving complex, cross-functional programs that are critical to the company's strategic goals.

This role requires a seasoned professional with a deep understanding of the insurance industry, exceptional leadership skills, and a proven track record of successfully delivering large-scale technology, integrations and business transformation programs.

This role will manage the entire program lifecycle, from strategic planning and initiation to execution and closure, ensuring all initiatives are delivered on time, within budget, and to the highest quality standards.

How you'll make an impact

Program Leadership & Strategy:

• Support / Lead the planning, design, and execution of multi-year, enterprise-wide programs.
• Translate the company's strategic vision into actionable program roadmaps and project plans.
• Serve as the primary point of contact for program-related communications to executive leadership, providing clear, concise, and regular updates on progress, risks, and dependencies.

Stakeholder Management:

• Build and maintain strong relationships with senior business leaders and technology partners to ensure program alignment and secure necessary resources.
• Proactively identify and manage stakeholder expectations, mediating conflicts and fostering a collaborative environment.
• Effectively communicate program benefits, changes, and impacts to all levels of the organization.

Execution & Governance:

• Establish and enforce robust program governance, including decision-making frameworks, risk management processes, and performance metrics.
• Oversee and mentor a team of project managers and business analysts, providing guidance and ensuring consistent application of best practices.
• Manage program budgets, forecasts, and resource allocation to ensure financial discipline.

Risk & Issue Management:

• Identify, assess, and mitigate program-level risks and issues, develop contingency plans and escalating critical concerns to senior management.
• Conduct regular program reviews to ensure alignment with business objectives and to address any performance challenges.

Continuous Improvement:

• Drive a culture of continuous improvement within the PMO and across the organization by championing best practices in program management.
• Stay abreast of industry trends, emerging technologies, and new program management methodologies.

Budget Management:

• Creating and managing the program budget, ensuring resources are used effectively.

Resource Management

• Allocating resources (budget, personnel, etc.) across multiple projects to maximize efficiency and achieve program goals.

Performance Monitoring

• Tracking key performance indicators (KPIs) and ensuring projects stay on track and within budget.

About you

• Bachelor's degree in any field.
• PMI Certification
• Minimum 3 to 6 years of progressive experience in program, project management and integration program management with at least 1 to 3 years in a senior leadership or AVP-level in similar role.
• Should currently playing the role of Program Manager and previously Project Manager.
• Proven track record in program managing M&A integrations or complex system integration programs.
• Proven track record of successfully leading large, complex programs within the insurance, financial services, or a related highly regulated industry.
• Demonstrated experience managing significant program.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire diverse teams

Skills & Competencies:

• Leadership: Guiding and motivating teams, fostering collaboration, and driving the program towards success.

• Strong Written & Verbal Communication: Effectively communicating program goals, progress, and risks to various stakeholders and Senior Leaders.

• Problem-solving: Identifying and resolving issues that may arise during the program lifecycle.

• Strategic Thinking: Developing and implementing strategies to achieve program objectives.

• Project Management Methodologies: Understanding and applying various project management methodologies.

• Knowledge of process and program management: Understanding of program management methodologies and processes to effectively support program activities.

• Presentation Skills: Proficiency in creating and delivering presentations to communicate program status and updates to Senior Leaders.

• Analytical / Business and Process Analysis: Capability to analyze business processes and data to support decision-making and program planning.

• Adaptable and Flexible: Willingness to adjust to changing requirements and environments.

• Attention to Detail: Meticulous approach to managing documentation and tasks to ensure accuracy and completeness.

• Organizational and Time Management: Skills in prioritizing tasks and managing time effectively to meet deadlines.

• Interpersonal Skills: Ability to work collaboratively with diverse teams and build strong relationships with stakeholders