Description

• Plan and prepare content and timing of customer research surveys for feedback collection
• Collaborate closely with program management team members for planning recruitment efforts of beta participants
• Reporting program milestones and statuses
• Evaluate and draft proposals for feature improvements based on customer feedback and performance metrics
• Provide customer support to internal participants through the internal ticket system
• Lead small to medium sized projects to improve existing processes, standard operating procedures and best practices
• Independently manage beta-participant engagement programs (contacting beta-participants / implement new customer engagement strategies)
• Constantly evaluate data collection tools and processes and propose solutions to ensure their efficiency, quality and ability to scale
• Test unreleased Alexa features and devices and report program risks to tech-teams or stakeholders
• Develop appealing email templates and send out weekly newsletters to internal and external customers
• Support EU Operations team to pack and ship beta devices as needed.

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Akkodis is a pioneer in Smart Industry and a global leader in engineering, IT, and research & development. As a global partner in an ever-evolving technological and competitive environment, we support our clients with our 360° offering to help shape a more sustainable and smarter future. Our unique team of 50,000 visionary thinkers and doers around the world drives us forward with incredible ideas and tireless dedication.
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• University degree in a relevant field or vocational training
• Excellent aptitude and methodology to troubleshoot and identify the root cause of problems
• Fluent in English
• Organized with a talent for prioritizing tasks
• Willingness to support multiple projects at the same time, accept changing priorities and deliver quality work on time
• Strong sense of confidentiality
• Dedicated, self-motivated and dependable
• Excellent knowledge of MS Office products, especially Excel and Outlook
• Basic understanding in data analysis with interest to develop further skills

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Team spirit and diversity

Work-life balance

Attractive compensation

Social benefits

Versatile training and development opportunities

Team and sports events

Global network

Attractive employee referral program
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