Description

The Nashoba Valley Regional Dispatch District (NVRDD) is looking to fill the position of Full-Time Regional 911 Dispatcher. At NVRDD the Regional Public Safety Dispatchers are responsible for receiving emergency and non-emergency calls for service over the telephone and by other means, employing appropriate call screening protocols, entering data into a computer(s) as it is being received and dispatching the appropriate public safety resources for multiple Central MA communities. The Regional Public Safety Dispatcher is responsible for interaction with the general public, other public safety dispatch agencies, and field personnel in law enforcement, fire and EMS. This position requires appropriate professional response to requests for services from the public as well as field personnel from the member municipalities and their service partners.
Full-time hourly, non-exempt, benefitted, union position. Hourly Rate: starts at $30.27 + Shift Differential, Overtime, Holiday Pay and Other Annual Stipends. PTO includes Sick, Vacation and Personal Days. Position Open Until Filled. NVRDD is an AA/EEO Employer.

Requirements

• High school diploma or GED. Valid MA driver’s license. Preference is given to those with current Massachusetts NG 911 certification and public safety work experience.
• Successful passage of screening process to include typing (min 25 WPM), general skills test, and a thorough background and criminal history review.
• Strong written and verbal communication skills, including the ability to communicate effectively and professionally with diverse population.
• Strong organizational and interpersonal skills.
• Ability to understand, write, read, and speak English clearly.
• Ability to exercise sound judgment.
• Capacity to work effectively with supervisors and coworkers.
• Ability to operate office equipment including copiers, fax and scanners; and to familiarize him/herself with Manuals and District Policies and Procedures.
• Ability to prioritize and multitask during periods of high stress and high work volume.
• Ability to process large amounts of data quickly and efficiently.
• Ability to work both independently and as a team player and to provide the utmost level of customer service to the general public and field responders.
• Ability to work any and all shifts, and to work nights, weekends, overtime, holidays on a rotating schedule.