Description

Regional Director of Operations - Tennessee

Thrive Pet Healthcare | Remote with Regional Travel

Must live in or be willing to relocate to Tennessee

About Thrive Pet Healthcare

Thrive Pet Healthcare is a leading veterinary network with over 400 hospitals across the U.S. Our mission is simple yet powerful: to nurture those who care for animals. We do this by delivering exceptional clinical care, investing in our people, and fostering a connected, supportive community across our network.

About the Role

The Regional Director of Operations - Tennessee is responsible for leading and supporting a group of hospitals across the state. This leader drives alignment, collaboration, and operational performance across a diverse portfolio of hospitals.

Reporting to the Vice President of Operations, this individual partners closely with hospital leadership teams to improve performance, strengthen culture, and deliver an exceptional client and patient experience. This role requires regular travel throughout Tennessee to support teams on-site, build relationships, and execute key initiatives.

Key Responsibilities

People, Team, and Culture

• Build strong relationships with hospital teams to drive engagement and a positive, inclusive culture
• Coach and develop Hospital Administrators, Medical Directors, and leadership teams
• Partner with People Operations on recruiting, retention, and team member development strategies
• Conduct regular hospital visits to assess team health, identify opportunities, and support performance
• Champion Thrive’s mission, values, and leadership principles across all hospitals

Client and Hospital Experience

• Partner with hospital teams to understand local market dynamics and client needs
• Support strategies that drive client growth, retention, and community engagement
• Ensure hospitals maintain a clean, safe, and welcoming environment
• Reinforce a consistent, high-quality client and patient experience across all locations

Financial and Operational Leadership

• Partner with the VP of Operations and hospital leaders to set and achieve financial goals
• Monitor KPIs and drive performance improvements across hospitals
• Use data to identify trends, solve problems, and improve operational outcomes
• Ensure strong medical and operational standards, including workflow optimization and quality of care
• Leverage systems and tools to drive efficiency and consistency
• Ensure compliance with company policies and all regulatory requirements

Desired Competencies

• Strong people leader with the ability to influence and develop others
• Collaborative, approachable, and highly engaged with hospital teams
• High level of accountability and ownership
• Strategic thinker with strong execution skills
• Solution-oriented and resilient in a fast-paced environment
• Excellent communication and relationship-building skills
• Passion for veterinary medicine and supporting care teams

Education & Experience

• DVM or Bachelor’s degree in Business, Operations, or a related field
• 3+ years of leadership experience in a multi-site environment
• Veterinary industry experience (Hospital Administrator, Medical Director, or similar) preferred
• General Practice and/or Emergency experience is a plus
• CVPM certification preferred but not required

Additional Information

• Travel: Frequent travel throughout Tennessee
• Compensation: Competitive and based on experience, qualifications, and market

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.