Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary
Senior Manager, Service Operations responsibilities and expectations:
• Lead a team of approximately 15-20 staff members, consisting of multiple job functions with a focus on Eligibility related responsibilities.
• Collaborate across multiple Eligibility teams to ensure operational and department performance requirements are met, to include cross training of staff within and across teams.
• Inventory and production management; workload management and distributions.
• Developing and executing training plans; implementing strategic and tactical plans.
• Training, coaching, and mentoring direct reports and junior leaders.
• Assessing performance against standards and KPIs; providing performance feedback.
• Participating on or leading Enterprise level initiatives and working groups.
• Sales, Marketing and Client Services collaboration.
• Cross departmental collaboration and support.
• Partner across business functions to proactively resolve issues.
• Team and department level performance optimization.
• Understands intent/end state and operates with minimal guidance to meet that intent/end state.
• A team player capable of operating independently when needed.
• Provides accurate and timely results.
• Doesn't assume, knows; anticipates the next question.
• Understands the concept of touch points.
• Delegates and follows up as needed.
• Ensures the staff knows the standards, trains to the standards, enforces the standards.
• Resilient - able to withstand or recover quickly from difficult situations.

Required Qualifications
• Minimum 3+ years leadership experience
• Ability to prioritize multiple tasks with strict deadlines
• Experience with conflict resolution

Preferred Qualifications
• 3+ years experience with Eligibility operations
• Working knowledge of COBRA operations
• Familiar with the DG claims/benefit system
• Working knowledge of Salesforce

Education

• Bachelor's or equivalent experience

Pay Range

The typical pay range for this role is:

$75,400.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.