Description
New England Village
Senior Program Manager Float
Location: Pembroke
Salary: $70,000
Summary of Position:
The Senior Program Manager Float provides flexible leadership and operational support across New England Village’s programs. This hybrid role bridges the responsibilities of a Residential Program Manager and Program Improvement Specialist, overseeing program management across multiple sites, filling in for residential leadership positions, and supporting quality assurance efforts. The Float Manager is a proactive and adaptable leader with deep knowledge of service delivery, regulations, and best practices, and plays a critical role in ensuring consistent, high-quality, person-centered support across all programs.
This position is responsible for maintaining licensing and funder regulations and requirements, supporting budget oversight, and ensuring alignment with organizational standards. The Senior Program Manager Float reports to the Senior Director of Operations and collaborates with the Director of Program Improvement on audit-related functions. Other similar duties necessary to the function of the assigned program(s), in adherence with New England Village, external agencies, and state and local policies, regulations, and procedures, also apply.
Responsibilities and Duties:
Coordination of Services
Serve as interim Program Manager during vacancies, supporting program operations and team stability.
Float to assigned programs on an as-needed basis, providing administrative and leadership support.
Ensure the quality of support for individuals served with emphasis on individual growth, health, and safety.
Conduct announced and unannounced site visits to assess program operations, staff performance, and environmental safety.
Ensure strict adherence to all state and federal regulations (e.g., DDS, DPH) through proactive monitoring and documentation review.
Collaborate with interdisciplinary teams including nursing, clinical, and administrative staff to ensure seamless service delivery.
Support the development, implementation, and monitoring of Individual Support Plans (ISPs), including data collection and progress summaries.
Ensure proper staffing ratios are maintained; review master and weekly schedules and provide on-site support as needed.
Participate in on-call rotations.
Foster and maintain professional relationships with team members, families, guardians, and stakeholders through proactive communication.
Support and supplement DSP coverage when necessary to ensure appropriate staffing ratios are met.
Staff Supervision and Development
Provide ongoing supervision, coaching, and professional development of program staff.
Assist in orienting new Program Managers and support their transition into leadership roles.
Support hiring, onboarding, and training of new staff in collaboration with HR and program leadership.
Complete orientation documentation and annual evaluations for assigned staff in accordance with NEV standards.
Monitor staff with mandated and recommended trainings; ensure timely documentation and follow-up.
Ensure staff adherence to NEV policies, procedures, and regulatory requirements.
Provide counsel to resolve staff conflicts, establish performance expectations, and contribute to evaluations and personnel recommendations.
Quality Management
Review program data, documentation, and service plans to identify trends, address areas of non-compliance, and drive performance improvement initiatives.
Oversee the incident reporting process, development and implementation of corrective action plans.
Prepare and submit comprehensive quality assurance reports for senior leadership and regulatory bodies.
Participate in internal and external audits, licensing reviews, and accreditation readiness activities.
Conduct root cause analyses and contribute to organizational learning and risk mitigation strategies.
Monitor and support infection control protocols and safety standards across programs.
Oversee vehicle and physical plant maintenance by reporting issues, arranging repairs, and coordinating with Facilities.
Ensure appropriate use and documentation of program funds, gas cards, credit cards, and individual funds.
Leadership and Professionalism
Displays a positive attitude when interacting with others, promoting cooperation and teamwork, and contributing to a work environment that embraces and respects diversity. Effectively promotes a working environment that encourages similar behavior from others. If conflict or stressful situations occur, composure is maintained, to adapt goals and methods to achieve solutions.
Demonstrate ongoing commitment to self-improvement, effective time and resource management, and professional growth.
Work effectively as a member of interdisciplinary teams and committees.
Participate in organizational activities including policy review, NEV events, admissions processes, and budget monitoring.
Provide 24-hour on-call support on a rotating basis to ensure program oversight and access to resources.
Perform other similar duties as responsibilities necessitate or as requested by supervisor.
Knowledge and Experience Required
Bachelor’s degree in human services, psychology, social work, or related field required; in lieu of a degree, a minimum of 7 years of progressively responsible experience in residential or human services settings may be considered.
Minimum 3–5 years of supervisory experience in a residential or human services setting.
Demonstrated ability to lead teams, manage operations, and support compliance initiatives.
MAP certification required within first three months of hire.
CPR and First Aid certification required.
Valid driver’s license and reliable transportation required.
Skills and Abilities Required
Highly independent and able to work autonomously across multiple program sites.
Strong time management, organizational, and writing skills.
Proficiency in Microsoft Office and electronic scheduling systems (e.g., Shiftboard).
Ability to navigate a wide variety of programmatic duties with working knowledge of organizational and funding agency policies.
Skilled in influencing others and resolving complex issues through discussion, persuasion, and collaboration.
Comfortable working with confidential data and maintaining HIPAA compliance.
Performs duties to ensure service plans’ objectives are carried out; liaison with external sources; to manage internal or external support providers and similar duties require considerable judgment to work toward overall objectives, and to make related decisions controlled by precedent and within limits of established policies.
New England Village is a non-smoking facility.
Why work here?
Do work that matters. Make a difference in the world. We offer training!
NEV values its employees and offers a comprehensive and generous benefit package that includes:
403b with company match
Health, Vision, Dental with generous contribution toward medical insurance premiums
Flexible Savings Account and HRA
Employer Paid Life, AD&D, LTD, and voluntary STD
Tuition Remission Program and Tuition Reimbursement program
Free on-site gym with pool, free wellness classes (yoga, Zumba, and more!)
Generous Paid Time Off for work-life balance
Referral Bonus
Requirements
Knowledge and Experience Required
Bachelor’s degree in human services, psychology, social work, or related field required; in lieu of a degree, a minimum of 7 years of progressively responsible experience in residential or human services settings may be considered.
Minimum 3–5 years of supervisory experience in a residential or human services setting.
Demonstrated ability to lead teams, manage operations, and support compliance initiatives.
MAP certification required within first three months of hire.
CPR and First Aid certification required.
Valid driver’s license and reliable transportation required.
Skills and Abilities Required
Highly independent and able to work autonomously across multiple program sites.
Strong time management, organizational, and writing skills.
Proficiency in Microsoft Office and electronic scheduling systems (e.g., Shiftboard).
Ability to navigate a wide variety of programmatic duties with working knowledge of organizational and funding agency policies.
Skilled in influencing others and resolving complex issues through discussion, persuasion, and collaboration.
Comfortable working with confidential data and maintaining HIPAA compliance.
Performs duties to ensure service plans’ objectives are carried out; liaison with external sources; to manage internal or external support providers and similar duties require considerable judgment to work toward overall objectives, and to make related decisions controlled by precedent and within limits of established policies.
New England Village is a non-smoking facility.
