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Hapag-Lloyd AG
Hamburg, Germany
(on-site)
Posted
30+ days ago
Hapag-Lloyd AG
Hamburg, Germany
(on-site)
Senior Strategic Project Manager (m/f/d) Customer Quality - limited for 24 months
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Senior Strategic Project Manager (m/f/d) Customer Quality - limited for 24 months
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Description
Job DescriptionThe Senior Strategic Project Manager (m/f/d) is responsible for leading strategic, global transformation initiatives across the organization, from concept creation through execution and benefits realization. The role requires strong end-to-end ownership, cross-functional coordination, and the ability to translate strategy into scalable, high-impact delivery.
The incumbent will work closely with Head Office and regional leadership, IT, QSC, and GCC teams, ensuring alignment, transparency, and measurable business outcomes through disciplined execution and executive-level storytelling.
Responsibilities
- Translate Hapag-Lloyd's strategic objectives into clear project concepts, frameworks, and execution roadmaps
- Continuously assess voice of customer insights, market trends, and competitive dynamics to shape and support strategic priorities
- Lead end-to-end project delivery, from planning and implementation through rollout and post-launch stabilization
- Partner with IT, Digital, Process Excellence, and other functional teams to deliver scalable and sustainable solutions
- Drive alignment across diverse stakeholder groups and manage stakeholder expectations, resolve conflicts, and ensure timely, well-informed decision-making
- Enable senior leadership to make data-driven decisions through concise, insight-focused communications across Head Office and Regions
- Lead performance management initiatives (KPIs and milestones) linked to the Hapag-Lloyd 2030 strategy, driving continuous progress
- Build, lead, and develop a team of project and program managers to deliver on the "Undisputed No. 1 for Quality" strategy
Qualifications
- 8+ years of experience in project or program management, preferably within complex, matrix organizations
- Proven track record in leading large-scale, cross-functional, or transformational initiatives
- Experience in shipping, logistics, or global service environments is an advantage
- Strong conceptual thinking and structured problem-solving skills
- Excellent stakeholder management and influencing abilities, including at senior leadership levels
- Exceptional communication, storytelling, and presentation skills
- Ability to translate complex topics into clear, executive-level narratives
- High level of ownership, accountability, and execution focus
About Us
With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU - including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
About the Team
- Exciting challenges, real responsibility, and the opportunity to make your own ideas visible in a wide range of projects
- Individual development through our Hapag-Lloyd LEARNING CAMPUS, international perspectives, and mentoring programs that genuinely advance your career
- Attractive compensation (13 monthly salaries + vacation pay) as well as strong social benefits in a financially stable company
- At least 28 days of vacation, flexible working hours, capital forming benefits, and a future oriented pension plan (MYPENSION)
- A modern hybrid work model (3 days office / 2 days remote) and a workplace in a prime downtown location at Ballindamm
- Mobility benefits such as subsidies for public transportation, as well as bicycle leasing via JobRad
- Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor) plus EGYM Wellpass
- A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection
Please use our online tool for applying with us.
We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential candidates for this or other positions advertised on our website.
Job ID: 83105562
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