Description

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Consumer and Community Banking , you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. You will manage the end-to-end product life cycle for area products within the Self-Service Enablement product, by optimizing processes, tools, and cross-functional collaboration

Job responsibilities

• Manage feature delivery processes from Discovery through Deployment, to ensure successful product launches, enhancements, and delivery against business objectives.
• Champion operational efficiency by supporting training, needs assessments, process maturation, and the adoption of best practices and industry standards.
• Work closely with Product Management, Technology, Design, Data and Analytics and other stakeholders to define product requirements, roadmaps, and communications plans for change initiatives.
• Establish planning processes and roadmaps that align delivery with organizational goals, market demands, and portfolio and Lines of Business objectives.
• Track and communicate product delivery and operational metrics, ensuring transparency, accountability, and data-driven decision-making across teams.
• Identify and assess risks throughout the product lifecycle, working closely with Product and Line of Defense partners to proactively resolve issues to maintain delivery momentum.
• Promote innovation, collaboration, and high performance within product delivery teams.

Required qualifications, capabilities, and skills

• 10+ years of experience in product delivery, product management, or related roles, with at least 5 years in a leadership position.
• Experience working in banking, financial services, or technology domains
• Proven track record of delivering complex products or platforms in a large organization.
• Strong understanding of Agile, Lean, and other product development methodologies.
• Excellent communication, stakeholder management, and ability to shape outcome.
• Ability to think strategically and execute tactically.
• Strong communication and leadership skills, a deep understanding of agile practices and the software development lifecycle, and a proven track record of delivering complex products in a fast-paced environment.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.