Description

Visitor Experience Coordinator

About us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

What does this role look like for you?

Supports the delivery of exceptional guest experiences across the Brand Home, including the café, bar, retail store, tours, and ticket sales. This role is responsible for welcoming visitors, assisting with daily operations, and ensuring all guest touchpoints are engaging, efficient, and aligned with brand standards.

Key responsibilities include supporting café and bar service, driving retail sales, coordinating tours and experiences, managing ticket sales and reservations, and maintaining high standards of presentation and customer service. The role works collaboratively across teams to ensure smooth day-to-day operations and memorable visitor experiences.

The ideal candidate has experience in hospitality, tourism, or retail, strong communication skills, and a genuine passion for delivering outstanding customer service. Flexibility to work weekends and peak visitor periods is required.

Working with us

Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.