Director of Partnerships (US based, North American Focus)
Director of Partnerships (US based, North American Focus)
Description
Director of Partnerships (US-Based) Transform K-12 Education Workforce Strategy Across North America
Location: United States (Remote with regular travel) Company: PeopleBench Reports to: CEO
Package: $100-120,000 base + commissions (OTE ~$185,000)
About the Opportunity Are you a relationship-builder with deep roots in K-12 education? Do you thrive at the intersection of strategic partnerships, customer success, and mission-driven impact?
PeopleBench is seeking an exceptional Director of Partnerships to lead our US expansion and build our Customer Success & Partnerships function from the ground up. This is a rare opportunity to shape the future of workforce strategy in American schools while joining a purpose-driven HRTech scale-up at an inflection point of growth.
Who We Are PeopleBench is reimagining what it means to lead a K-12 workforce. Founded in Australia in 2019, we're bringing evidence-informed workforce strategy solutions to address the urgent challenges facing US schools: teacher shortages, staff wellbeing crises, and the absence of data-driven workforce planning.
Our mission is simple but profound: democratize access to evidence-informed workforce strategy so schools become amazing places to work—and therefore, amazing places to learn.
We're successful because of our awesome team: experts in Organizational Psychology, K-12Education, Research, Data & Analytics, and Technology Development who are passionately committed to building better school workforces.
Requirements
The Role As our Director of Partnerships, you'll be the central node in our partnership ecosystem—the relationship architect who ensures every customer becomes a raving fan. You'll wear multiple hats: strategic partner, customer advocate, brand evangelist, and operational leader.
Your Impact Process & Project Management:
Establish and lead our US Customer Success & Partnerships function
Coordinate internal teams and external service delivery partners to exceed client satisfaction, retention, and expansion targets
Set the forward agenda for customer success across North America in partnership with our CEO and Chief Experience Officer
Continuously improve support processes while building our brand and team culture
Relationship Management:
Own strategic relationships with school district decision-makers, superintendents, and HR leaders
Pre-empt customer needs and proactively expand connections at district and building levels
Drive account management processes to create network effects that fuel organic growth
Maintain our reputation to "surprise and delight" while identifying expansion revenue opportunities
Brand & Business Development:
Serve as a PeopleBench thought leader at industry forums and in written communications
Generate new leads and enable the attainment of US sales targets
Spotlight customer success stories and PeopleBench's impact to drive lead generation
Build comprehensive knowledge of emergent K-12 workforce trends across North America
Team Contribution:
Cultivate productive relationships across our international team
Channel customer feedback to inform product development and roadmapping
Help build a global culture rooted in curiosity, tenacity, and integrity
Commit to ongoing professional development as both technician and senior leader
What You Bring Essential Experience
Experience advising K-12 school and district leaders on workforce issues
Strong existing relationships with K-12 School District decision-makers, superintendents, and Heads of People/HR
Demonstrated track record in customer success, account management, or customer relationship management
Program and project management is your super-power - you've most likely spent some time in a top tier consulting firm and you are SUPER comfortable whipping up a spreadsheet, powerpoint, kanban or waterfall - you're even better at helping others travel with you on the implementation journey
Outstanding stakeholder management skills with the ability to develop deep customer and partner relationships
Critical Capabilities
Executive-level communication: Outstanding written, verbal, and presentation skills—comfortable presenting to Boards, Executive Teams, and large audiences
Customer service excellence: Commitment to rapid response times, high-quality engagements, and customer advocacy
Process & systems orientation: Proficiency (or ability to quickly gain proficiency) with CRM and sales enablement tools like HubSpot
Strategic thinking: Ability to broker solutions by bringing the right people together at the right time
Entrepreneurial mindset: Comfort with the flexibility, self-direction, and creative problem-solving required in a scale-up environment
Nice to Have
Subject matter expertise in workforce strategy, organizational development, resilience, or school culture
Experience working in international or cross-functional organizations
Requirements
Bachelor's degree (BA/BS)
Authorization to work in the United States
Ability and willingness to travel interstate and regionally on a regular basis - you love travel
Ability to align your work pattern with Australian Head Office hours - on the East Coast this will mean you're comfortable and happy with working until 6pm ET most days with some flexibility to work until 9pm on occasion. On days when you have late meetings you can have late starts - we're all about flexibility - on both sides of the Pacific Ocean!
What We Offer Competitive Compensation & Benefits:
Salary commensurate with experience - up to $120K base + commission (OTE ~$185K)
Medical coverage
Retirement benefits
Professional Growth:
Tremendous agency and responsibility to shape our North American expansion
Regular professional development conversations
Exposure to top-tier international consulting expertise
Culture & Connection:
Collaborative work environment with values-driven colleagues
Weekly online catch-ups and regular face-to-face gatherings during US visits
Opportunity to make meaningful impact in K-12 education across North America and beyond
The Scale-Up Advantage:
Join at a pivotal moment with established product-market fit in Australia and the US
Shape strategy and build systems as we scale
Work with passionate, purpose-driven professionals committed to making schools better
Travel & Networking This role requires regular interstate and regional travel, with occasional international travel. Business development activities will determine specific demands—we're looking for someone as excited as we are about seeing the world's schools thrive.
Why This Role Matters Teacher shortages and staff wellbeing challenges threaten education delivery across America. Schools need new, evidence-informed approaches to building better workforces. As our Director of Partnerships, you'll be at the forefront of this transformation—helping districts move from crisis management to strategic workforce planning.
This isn't just a job; it's an opportunity to democratize access to solutions that make schools amazing places to work and learn—everywhere.
Ready to Make an Impact? If you're a relationship-driven professional with deep K-12 networks, a passion for education, and the entrepreneurial spirit to build something meaningful, we want to hear from you.
Apply now to join Team PeopleBench and help us build better school workforces across North America.
PeopleBench is committed to building a diverse and inclusive team. We welcome applications from all qualified candidates.
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