Description

Director of Service, Parts & Warranty

Sunstate Equipment is seeking a Director of Service, Parts & Warranty . This role serves as a strategic leader responsible for overseeing the service department, including fleet maintenance, parts, warranty, and telematics programs. This role drives operational excellence through cross-functional collaboration, project leadership, and continuous improvement initiatives. The Director plays a key role in developing service personnel, managing complex projects, and ensuring effective communication across regional platforms and senior leadership.



Qualifications/Requirements:

• Minimum 5 years of management experience
• Minimum 10 years of equipment maintenance experience
• Strong interpersonal and customer relationship skills
• Knowledge of construction equipment required
• Proficient in basic computer systems and typing
• Excellent verbal and written communication skills
• Valid driver's license and clean driving record
• High school diploma or equivalent; Bachelor's degree preferred

Duties and Responsibilities:

Strategic Leadership & Management

• Leads and manages the equipment service department, including parts and warranty operations
• Provides direction and mentorship to service leaders and technicians across regions
• Partners with senior leadership to align service strategies with company goals
• Proactively identifies service-related needs and communicates their operational impact

Project & Program Management

• Oversees and continuously improves the Sunstate Telematics program
• Leads initiatives to enhance warranty and customer damage recovery programs, reducing costs and increasing efficiency
• Drives process improvement projects focused on reducing downtime, optimizing parts inventory, and improving repair and maintenance (R&M) expenses
• Collaborates with regional platforms to implement structural and operational enhancements

Communication & Collaboration

• Serves as a liaison between regional service teams, operations, and senior management
• Facilitate clear and consistent communication of service priorities, challenges, and solutions
• Works closely with training teams to evolve technician development programs and Service Leader roles
• Ensures effective cross-functional engagement to support fleet availability and customer satisfaction

Technical Expertise & Operational Excellence

• Develops and promotes best practices for repair and maintenance (R&M) and back-office processes
• Leverages data and technology to drive service performance and fleet uptime
• Maintains a deep understanding of construction equipment and service operations

Why Choose Us?

At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can't help but feel the close-knit work-family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we're constantly evolving our resources to provide our people with tools to make their lives easier!

Be YOU at Sunstate

At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry

Sunstate Equipment Co. is an Equal Opportunity Employer

A Drug Free Workplace and Participates in E-Verify