Description
To apply for the Development Operations Manager role, please visit William Way Community Center’s Jobs section and submit your cover letter and resume via the Google Form found here: waygay.org/jobs.
Location: Hybrid, 2-3 days in office with frequent virtual meetings and events
Position Overview: The Development Operations Manager plays a critical role in supporting all aspects of fundraising operations, donor stewardship, grant management, and revenue tracking. This role reports to the lead development officer and works closely with the Executive Director, William Way Community Center Management, Finance, and Development & Communications teams to ensure smooth, accurate, and donor-centered development processes. The Development Operations Manager will also be responsible for maintaining development systems, improving data integrity, and supporting strategic donor communication efforts.
Responsibilities:
Donor Stewardship and Communications
Personally thank donors via email, phone calls, and other channels in compliance with development policies on recognition, stewardship, and acknowledgements
For major gifts, assign thank-you emails, meetings, visits, cards, or calls
Track all interactions with prospective donors and committee members in Salesforce
Manage the Development email account, ensuring timely and professional responses
Schedule and occasionally attend virtual donor meetings
Update donor notes from meetings & correspondence in Salesforce and other tracking systems
Communicate and steward donors from online giving platforms
Provide technical support during special donor tours and virtual events
Development Operations
Track pledges and manage donation entry, including processing donations via online giving platforms, third-party advised funds, and charitable giving vehicles
Interpret Salesforce reports, recognize and correct discrepancies with online giving platforms
Support the quality control, cleanup, and maintenance of the Salesforce database
Coordinate with the Finance team with routine revenue reconciliation
Take accurate minutes during Development and Communications team meetings
Grants Management
Assist in all stages of the grant process, from initial research and writing to submission and reporting
Organizing grant templates and assist with drafting grant language and narratives for proposals
Project manage grant deadlines and ensure timely submissions
Support grant compliance efforts, including communicating grant restrictions to relevant staff
Assist with the preparation of interim and final grant reports
Internal Collaboration
Maintain ongoing communication with the Executive Director, senior staff, and the Development & Communications team members
Provide consistent administrative and technical support to ensure all development efforts run efficiently
Requirements
Preferred Qualifications:
3+ years of experience in nonprofit development, fundraising operations, or donor stewardship
Proficiency with Salesforce or similar CRM databases; ability to interpret reports and troubleshoot data issues
Experience with grant writing and fundraising related compliance processes
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Ability to work independently while collaborating effectively with a diverse team
Comfort with technology and virtual event support
Commitment to donor confidentiality and nonprofit ethics
