Description

At the Lancaster County Food Hub, we’re in the empowerment business. We envision a Lancaster County that supports and empowers neighbors towards lives of dignity and stability.

Located in the heart of Lancaster City, the Hub helps neighbors meet their basic human needs -- free food, clothing, and homelessness outreach services – and support them into more stable life circumstances in a place that feels like family. We’re here to not only provide the basics but to build a little trust, share a little hopefulness, and connect neighbors to the supportive services they need.

The need for our services is rising dramatically, and that means we're growing. It's an honor that neighbors are comfortable reaching out to us for help, but that means too many people in our community are facing hardship. That’s why we’re looking for compassionate, dedicated professionals to join our team who can bring both skill and heart to the work of walking alongside those in challenging situations, offering not just resources, but dignity, hope, and a path forward.

The Program Services Manager works closely with staff, volunteers, vendors, and partners to deliver high-quality, data-informed programs that meet community needs and make a measurable difference in Lancaster County.  

Essential job functions are as follows:

Program Leadership & Operations 

-Oversee the daily operations of Food Hub program services, including food and clothing distribution, outreach initiatives, client care and experience, and related support services. 
-Develop, implement, and advance programs that address community needs and align with organizational goals and grant requirements. 
-Ensure programs are responsive, client-centered, and delivered with dignity and compassion. 
-In partnership with Board Programs Committee, evaluate program effectiveness, gather community feedback and outcomes, and incorporate improvements.

Service Coordination & Community Engagement 

-Coordinate partnerships with community agencies and service providers. 
-Build and maintain positive relationships with community stakeholders, government agencies, coalitions, schools, churches, and nonprofit partners. 
-Represent the Hub at community meetings, events, and collaborative initiatives. 

Staff Supervision & Team Leadership 

-Foster a collaborative, mission-driven team culture focused on excellent customer service and community care. 
-Supervise, support, train, onboard/offboard, and evaluate program staff, coordinators, and volunteers; provide coaching, guidance, and conflict resolution support as needed. 
-Lead volunteer scheduling, training, and coordination 

Compliance, Reporting & Administration 

-Ensure compliance with organizational policies, grant requirements, government regulations, and confidentiality standards. 
-Collect and analyze program data to measure impact and support reporting requirements. 
-Assist with grant reporting, tracking, invoicing, and program evaluations. 

Budget & Resource Management 

-Lead development and management of program budgets and resources. 
-Support resource diversification and growth and monitor resource allocation across programs. 

Requirements

Education & Experience 

-Bachelor’s degree in social work, nonprofit management, public administration, human services, community engagement or a related field preferred. 
-Minimum of 3–5 years of experience in social services, nonprofit program management, or community-based services. 
-Prior supervisory or team leadership experience preferred. 
-Experience working with vulnerable populations and community resource networks strongly preferred.