Description

The City of Woodhaven is seeking a dependable, organized, and customer-service-focused individual to join our team as a Clerical Operations Manager – Water Department.

This is a varied position that combines utility billing, customer service, financial transactions, report preparation, and general municipal administrative support. The successful candidate will interact with City residents and businesses while supporting City departments and functions.

Job Responsibilities

Responsibilities include, but are not limited to:

Creating and processing water bills
Processing and creating ACH payments
Maintaining water department permits and related records
Exporting and importing meter readings
Processing penalties and adjustments
Creating and maintaining various reports
Assisting with utility billing and account management
Processing financial transactions
Providing customer service and responding to resident and business inquiries
Maintaining accurate and confidential records
Providing general administrative support to the Water Department and other City functions as needed

Requirements

The Ideal Candidate Will Be:

Dependable and detail-oriented
Able to multitask and manage multiple priorities
Friendly and professional when working with the public
Comfortable handling financial transactions and confidential information
Able to work independently and as part of a team
Proficient in Microsoft Word, Excel, and BS&A
A strong written and verbal communicator
Qualifications

A high school diploma or equivalent and at least one year of office or administrative experience are preferred. Municipal experience, utility billing experience, or customer-service experience is a plus.