Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Director Business Transformation

PRIMARY PURPOSE OF THE ROLE: Sedgwick, a global market leader in risk and claims administration, is in the midst of a multi‑year transformation to fundamentally re‑architect how its core businesses operate. Backed by top private equity firms and led by Sedgwick's Chief Transformation Officer, Sedgwick is reimagining how its services are delivered, with a focus on modernizing core operations, improving customer outcomes, and building scalable, data‑ and AI‑enabled ways of working.

The Business Transformation Director drives enterprise or business unit-wide transformation programs, working closely with senior leaders, functional operators, and technology teams to translate transformation hypotheses into operating reality. The Director is accountable for designing and delivering high‑impact transformation initiatives end-to-end, driving alignment, execution, and adoption across the business. They will support the design of future-state operating and technology solutions across business and technical leaders, build business cases to demonstrate ROI, and drive vendor identification and selection processes.

This role goes beyond project management - it offers significant ownership and visibility and is designed for leaders who want to work on complex, high‑value problems on a global scale and see their work translate into real outcomes. It is built for individuals who are energized by ambiguity, want meaningful roadmap-shaping influence, are motivated by seeing their work move from concept to reality, and are excited by the opportunity to build a track record of delivered impact at enterprise scale.

We are actively building out our team and are fortunate to have an exciting roster of Transformation leaders already on board. The transformation team includes former Bain leadership and seasoned executives from top-tier firms. Our team also includes deep experience across Fortune 50 enterprises including Amazon, Wells Fargo, HP, GE, PwC, and Tyson Foods. The group brings decades of expertise in strategy, AI, and large-scale digital transformation across financial services, technology, and industry.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

• Leads enterprise or business unit-wide transformation programs aligned with strategic objectives.

• Shapes transformation strategy and translates enterprise priorities into executable roadmaps.

• Sponsors large-scale AI-enabled process redesign and technology enablement initiatives.

• Partners with VPs and executive leaders across Sedgwick businesses and IT to align priorities, resources, and outcomes.

• Establishes enterprise-level governance, success metrics, and benefit realization frameworks.

• Drives cultural adoption of data-driven decision-making and continuous improvement.

• Ensures transformation outcomes are embedded into operating models.

• Serves as a trusted advisor with executive presence and strategic insight.

• Builds business cases to demonstrate clear ROI for prioritized initiatives

• Translates business strategy into executable solution design - not just requirements or roadmaps

SUPERVISORY RESPONSIBILITIES

• Provides support, guidance, leadership and motivation to promote maximum performance.

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

Bachelor's degree Business Administration, Finance, Economics, Management, or a related discipline from an accredited college or university preferred. Certifications related to business transformation and/or AI preferred, but not required.

Seven to ten (7-10) years of related experience in business transformation, with several years in a management role having significant business impact or equivalent combination of education and experience required. Experience in management consulting and/or enterprise transformation roles within B2B environments required. Experience in the financial services sector (insurance, banking) highly preferred.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.