Description

Overview

Directs and oversees all aspects of Golf Operations including its activities and relationships between guests, associates and community. Has the ultimate responsibility for maximum guest satisfaction and financial performance.

Experience Required

• Bachelor's degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience.
• Must be PGA member or have completed Level II of the PGM program.
• Experience with computerized POS and tee time system.
• Ability to read and speak English is required.
• Knowledge of Microsoft Office applications.

Essential Responsibilities

• Develops, implements, and monitors annual budget, revenue goals and expenses for operations departments.
• Provides timely and accurate reporting of all financial and non-financial information as directed, requested or required by Troon Golf management or representatives.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Develops, maintains and administers sound organizational plans and initiates improvements as necessary.
• Maintains membership with the PGA and CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments.
• Oversees the care and maintenance of all the facilities physical assets.
• Coordinates marketing programs designed to promote the facility's services to potential customers.
• Ensures the highest standards of quality for food and beverage service on property.
• Implements policies and procedures for the Golf, and Maintenance Departments, including compliance of all company standards relating to quality of products and services.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
• Regular and reliable attendance.