Description

Overview

The Director of Golf will oversee all aspects of Golf Operations, including its activities and relationships between members, guests, associates, and the community. This role carries ultimate responsibility for maximizing member and guest satisfaction and financial performance.

Experience Required

• Must be a member in good standing of the PGA of America or LPGA of America preferred.
• Strong business acumen with demonstrated skills.
• Successful completion of a recognized Golf Management/Operations program.
• Experience with a diversity of golf course operations: resort, private, and semi-private.
• Thorough understanding of the Golf Retail industry.
• Must be polished and professional and have excellent communication skills.
• A demonstrated passion for guest service and exceeding expectations.
• Great computer skills required, including experience with Microsoft Office, tee time reservations, POS, retail inventory, and familiarity with web-based golf partners.
• Ability to read and speak English may be required in order to perform the duties of the job.
• Thorough understanding of course rotation and tee time arrangement.

Essential Responsibilities

• Develop, implement, and monitor annual budget, revenue goals, and expenses for the golf operations department.
• Provide timely and accurate reporting of financial and non-financial information as directed or required.
• Monitor monthly and other financial reports/statements and take corrective action when necessary.
• Develop, maintain, and administer sound organizational plans and initiate improvements as necessary.
• Work closely with hotel departments to maximize total property revenue, including Sales, PR, and F&B.
• Conduct effective hiring, training, coaching, and counseling according to hotel policies.
• Create a member service-oriented atmosphere that promotes the game of golf and meets member needs.
• Implement and maintain excellent service to achieve member satisfaction.
• Oversee the care and maintenance of the facility's physical assets.
• Develop and execute golf marketing and membership plans with the Director.
• Ensure the highest standards of quality for food and beverage service on property.
• Implement policies and procedures for the Golf and Maintenance Departments, including compliance with company standards.
• Interview, hire, train, plan, assign, direct work, evaluate performance, reward, discipline associates, address complaints, and resolve problems.
• Manage department members including Head Professional, Tournament Coordinator, Director of Instruction, Golf Services Manager, Superintendent, and Retail Manager.
• Provide leadership and vision to golf staff and prepare them for career advancement through weekly staff meetings.