Description

The Director of Revenue & Guest Experience is responsible for leading all revenue-generating operations and front-facing guest service functions at Epic Waters. This role oversees Guest Services, Ticketing, Retail, Arcade, Food & Beverage, and Birthday/Group Experiences, ensuring every guest interaction drives satisfaction, loyalty, and revenue growth.

This role blends guest-first leadership with a strong, analytical revenue mindset. The Director will set yield strategies, pricing, promotions, and operational standards that maximize revenue, manage costs, and enhance the overall guest experience. As a member of the Executive Team, this leader partners closely with Sales, Marketing, Operations, and City/Corporate stakeholders to achieve financial and experiential goals.

Requirements

      Bachelor’s Degree from an accredited institution plus a minimum of two (2) years of experience in revenue management, hospitality, or a related environment; supervisory experience strongly preferred. 

      Proven ability to develop and execute yield, pricing, and revenue optimization strategies. 

      Strong analytical capabilities with the ability to interpret financial, operational, and market data. 

      High proficiency with POS systems, inventory management platforms, and reporting tools. 

      Exceptional communication skills with the ability to influence stakeholders at all levels. 

      Demonstrated passion for guest service paired with a results-driven, revenue-focused mindset. 

      Comfortable leading cross-functional teams in a fast-paced, high-volume environment.