Description

The Family Support Services Program Manager will manage a team of 5-6 Family Support Specialists who provide services to DCF high risk families in their communities and homes. The Program manager is responsible for accepting and assigning referrals as well as monitoring caseloads and records of direct reports. The Program Manager is responsible for program contract management, budgeting, reporting to the funding agency, and programmatic oversight of community outreach and record keeping.  

RESPONSIBILITIES

Work in close collaboration with our Department of Children and Families (DCF) partners, as well as a network of community-based organizations. Accept, assign, and coordinate referrals to the program.
Participate in multidisciplinary team meetings and case conferences. 
Work as part of a larger Family Support and Stabilization team across the agency and the Commonwealth.
Prepare and submit billing and progress reports to the funding agency and DCF area offices.
Oversee work performance, provide feedback to employees, for improvement when necessary. Monitor progress and goals throughout the year. Prepare the annual performance appraisal for all direct report staff.
Report concerns including but not limited to staff performance to the Director of Home Visiting Programs.
Maintain professional boundaries and confidentiality.
Hire, train, and supervise staff.

Requirements

QUALIFICATIONS 

A bachelor's degree in social worker Human Services preferred with a minimum of 3-5 years relevant program experience.
Strong supervisory skills and at least 3 years of experience supervising in a human service environment.
Experience providing home-based services and case management.
Knowledge of local resources and experience building relationships with community partners.
Experience working with culturally and linguistically diverse populations.
Knowledge of working with program budgets and contracts.
Experience working with the Department of Children and Families’ programming, assessment, service planning, and case review.
Effective communication and problem-solving skills with attention to detail.
Competent computer skills with Microsoft Office Suite and remote technology.
A valid driver’s license and access to reliable transportation and insurance coverage.
Bilingual Spanish/ English/Haitian Creole helpful.
Some evening and weekend availability as needed for on-call work.