Description
About Wayne Toyota
At Wayne Toyota, you're part of a team that values hard work, respect, and mutual success. Whether you're working with customers, servicing vehicles, organizing inventory, or supporting daily operations, every role plays an important part in delivering a high-quality customer experience.
Located in Thunder Bay, Wayne Toyota is an established dealership operating in a strong local economy. This new role of Fixed Operations Manager is meant to bring the Parts and Service Departments together under unified leadership. The successful candidate will lead a large, multidisciplinary team and have the autonomy to improve processes, make informed decisions, and positively influence the experience of both customers and employees.
About Fixed Operations
Fixed Operations encompasses Wayne Toyota’s Service, Parts, and Collision operations. These interconnected departments contribute directly to the dealership’s financial performance, customer satisfaction, retention, and long-term success.
About the Role
Reporting to the General Manager, the Fixed Operations Manager is a key member of the Leadership Team, responsible for overseeing the Service, Parts, and Collision departments. This role leads operational performance, profitability, customer satisfaction, and compliance, while fostering a culture of accountability, collaboration, and continuous improvement. The ideal candidate combines strong leadership, sound judgment, and a commitment to delivering exceptional customer experience.
Requirements
Key Responsibilities
Operational Leadership
Lead Service, Parts, and Collision operations, ensuring strong performance and collaboration across departments.
Drive profitability, operational efficiency, and compliance with Toyota standards and warranty requirements.
Leverage systems, technology, and key manufacturer relationships to enhance workflows and results.
Customer Experience
Champion a customer-first culture across all Fixed Operations functions.
Monitor and improve customer satisfaction, retention, and service quality.
Resolve escalated concerns and turn challenges into positive customer outcomes.
People & Culture Leadership
Provide strong leadership to a large, multidisciplinary team while staying connected to daily operations.
Foster collaboration, accountability, and clear communication across departments.
Support employee development through coaching, consistent performance management, and ongoing learning opportunities.
Qualifications
- Proven leadership experience within automotive Fixed Operations or a similarly complex, service-focused environment
- Strong business and operational management skills, including budgeting, profitability, and performance oversight
- Demonstrated ability to lead, coach, and develop high-performing teams while fostering accountability
- Excellent customer service, communication, and problem-solving skills, with proficiency in dealership technology and automation tools
- A willingness to relocate to or reside in Thunder Bay
- NADA certification is considered a strong asset
- To apply for this key role, submit your application to Phelps by clicking: https://phelpsgroup.ca/careers/31294/wayne-toyota-fixed-operations-manager/apply/
Application deadline: August 21, 2026
Compensation Salary: $140,000 to $160,000
AI will not be used in the candidate screening process.
This is a new position.
We are committed to supporting the growth and development of our team members by providing the training, tools, and resources needed to build skills and advance professionally. As a Toyota dealership, you'll have access to industry-leading training programs, competitive compensation, group benefits, and employee pricing programs.
Most importantly, you'll be joining a workplace where people truly enjoy coming to work. We take pride in maintaining an environment built on teamwork, accountability, and a shared commitment to excellence.
To learn more information, visit our website at https://phelpsgroup.ca/
