Description

JOB POSTING: Housing Program Manager (TRAC – Dallas Housing Programs) 
The Transition Resource Action Center (TRAC) is seeking a full-time, exempt Housing Program Manager to lead day-to-day operations for TRAC Residential Programs in Dallas County and surrounding counties and ensure youth ages 18–24 receive high-quality supportive services and intensive case management. 
About TRAC 
Mission: To provide individualized pathways to stable housing, independence, and well-being to disconnected youth 
Vision: TRAC youth are equipped with the stability, skills, and confidence to pursue their life goals 
Core Values 
Respect: We believe in the value of people and encourage a respectful environment for all. 
Compassion: We practice trauma-informed care that builds trust, hope, and resilience, creating a supportive space where youth feel seen and heard. 
Collaboration: We collaborate as a community to increase our impact and deliver practical solutions. 
Potential of Youth: We use a strength-based approach and solution-focused services to help disconnected youth identify and apply their full promise and potential. 

Department: Programs – Housing 
Job Status: Full-time 
Pay Status: Exempt, salaried 
Reports to:  Director of Housing  
Location: Dallas Office  

What You’ll Do 

• Oversee overall functioning of TRAC Residential Programs, including implementation, daily operations, and occupancy management.
• Provide and ensure appropriate intensive case management and graduated supportive services for youth (ages 18–24), including home visits, advocacy, and community connections.
• Coordinate rental support and landlord relationship management (as appropriate).
• Screen youth recommended for TRAC housing and connect individuals who are not a match with appropriate community resources.
• Ensure eligibility requirements are met and required documentation is collected and maintained.
• Maintain accurate, timely HMIS data entry, updates, exits, and data quality in compliance with HMIS policies.
• Track vacancies/occupancy daily and report status changes to leadership.
• Represent TRAC with community partners, including the Housing Forward Coalition and Youth Task Force meetings.
• Directly supervise Residential Services staff—support performance, service delivery, and program expectations.
• Monitor program trends and outcomes to ensure efficient utilization and continuous improvement.
• Support transitions for youth exiting the housing program in coordination with assigned Services Manager, as needed.
• Participate in grant/contract submissions, renewals, and reporting related to TRAC Housing. 

Requirements

What We’re Looking For 
Education: Bachelor’s degree from an accredited college/university required (BSW preferred; advanced degree/MSW plus). Relevant experience may substitute for a BSW/advanced degree. 
Experience: Minimum two (2) years working with a residential program required. 
Youth services background: Two (2) years working with at-risk youth preferred (including youth in foster care and/or impacted by abuse/neglect). 
Related experience: 5-7 Years working with homeless populations, low-income families, and/or mental health services. 
Leadership: 2 years of demonstrated ability to lead teams, manage performance, and provide staff support (three years preferred). 
Compliance & documentation: Strong record-keeping skills for compliance/audit purposes; ability to maintain an effective case tracking system. 
Collaboration: Commitment to cultural diversity, community collaboration, and knowledge of local resources. 
Technology: Proficiency with Microsoft Teams, Word, Excel, and Outlook. Comfort working in systems for tracking and reporting (including HMIS). 

Benefits of Working at TRAC 
At TRAC, we prioritize the well-being and growth of our team by offering a comprehensive benefits package designed to support both your personal and professional development. 

• Employee Well-being: 
  80-90% Paid Employee Health Insurance (depending on plan) 
  50% Paid Employee Dental Insurance 
  Vision Insurance 
  100% Paid Short-Term and partially covered Long-Term Disability Insurance 
  100% Paid Basic Term Life and AD&D Insurance 
  Employee Assistance Program (EAP) for confidential support
• Financial perks: 
  401(k)/Roth Retirement Plan with a 50% match up to 10% of salary. 
  Affordable Supplemental Insurance Options: Pet Insurance, Identify and Fraud Protection, Accident and Critical Illness, Group Legal 
  Cell Phone Stipend 
  Work-Life Balance
• Paid Time Off 
  13 Paid Holidays 
  15 PTO Days as new hire with 3 days gifted on day 1 
  Additional Perks
• Hybrid work schedule 
  Regular, company paid, staff lunches. 
  Supportive and inclusive work environment 
  Opportunities for professional development and growth 
  Casual dress code 

Why Join TRAC? 
Impact: Be a part of an organization that makes a profound difference in all aspects of our youth’s lives. 
Team Support: Work alongside dedicated colleagues who are passionate about their work and have fun along the way. 

Learning Opportunities: you’ll have the opportunity to train and learn across the different programs and aspects of what TRAC delivers: housing, aftercare, case management, workforce development and more. 

Work Conditions & Requirements 
Work schedule is typically a 40-hour work week; evenings and weekends as needed. 
Ability to sit for long periods and perform standard office tasks; occasional lifting/carrying up to 25 lbs. 
Must have a valid driver’s license and reliable transportation. 
Must be able to clear an extensive background check to fulfill CPS requirements (including driving records, criminal history, drug screen, and child abuse/neglect history). 

How to Apply 
Please send your resume and cover letter to Careers@traconline.org. Include “Housing Program Manager – TRAC” in the subject line.