Description

At AMXL JP, we're transforming logistics and technology across Amazon's growing network. We're seeking a Program Manager who thrives on turning complex challenges into elegant solutions.

In this role, you'll shape the future of our delivery operations by leading strategic initiatives that span multiple teams and geographies. You'll partner with operations experts, tech innovators, and customer service leaders to improve how we serve millions of customers.

What makes you a great fit:

• You have a proven track record of delivering results through large-scale programs

• You balance quick solutions with thoughtful long-term planning

• You build strong relationships and influence positive change across teams

• You're analytical and detail-oriented, turning data into actionable insights

Success in this role comes from your ability to drive change, think big, and move fast while bringing others along with you. If you're energized by complex challenges and passionate about improving customer experience, we want to talk with you.

More Information:

• Department: Last Mile(AMZL)

• Job: Program / Project Management

• Location: Tokyo Office

Key job responsibilities

• Lead end-to-end project planning: Define requirements, create implementation plans, and manage delivery across stakeholders

• Drive strategic execution: Set clear priorities and align business partners toward common goals

• Scale operations effectively: Expand network capabilities while maintaining Amazon's high bar for customer experience

• Manage risk and resolution: Identify potential issues early, drive solutions, and keep initiatives on track

• Build strong partnerships: Collaborate across functions to streamline processes and eliminate redundancies

• Adapt global best practices for Japan: Work with international teams to implement solutions that meet local market needs

A day in the life

In this dynamic role, you'll focus on one core mission: delighting customers. Each day brings new challenges as you lead strategic meetings, create high-visibility documents, drive data-based decisions across teams and implement new, revolutionary solutions. Your strong organizational skills will ensure flawless program execution, while your innovative thinking will help solve complex problems. You'll collaborate with teams across Japan and globally, occasionally traveling to build your network and exchange best practices.

About the team

AMXL JP leads Amazon's Heavy & Bulky (H&B) logistics network in Japan, partnering with customer-obsessed delivery experts to provide premium services including Room of Choice Delivery, Installation, and Recycling. We deliver safe, reliable, and sustainable solutions that delight our customers.

Our diverse team spans operations, tech, finance, customer experience, and program management. We collaborate across Amazon to scale our operations while maintaining the highest standards for customer satisfaction.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- Speak, write, and read fluently in English

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Bachelor's degree

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- Speak, write, and read fluently in Japanese

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.