Description

The client is seeking a pragmatic, execution-driven Senior Project Manager to lead a strategic recovery and value acceleration program within a large-scale enterprise SaaS and digital experience ecosystem.

The role drives end-to-end coordination of cross-functional initiatives to improve adoption, product usage, and commercial performance. It ensures strong alignment across Sales, Customer Success, Retention, Partners, and Business Units, with consistent execution of agreed actions. The objective is to establish transparency, clear accountability, and measurable business impact across all teams.

Location: MunichContract: Full-time | 38 hours per week | Fixed-term (approx. 6 months)

Your Responsibilities:

End-to-End Program Management

• Own planning, execution, and delivery of the program.
• Define governance, cadence, and accountability structures.
• Ensure consistent execution across all streams.

Cross-Functional Orchestration

• Drive alignment across Sales, Customer Success, Retention, Partners, and Product/BU.
• Run execution forums (weekly reviews, action tracking, follow-ups).

Execution & Delivery

• Translate strategy into measurable actions at account and program level.
• Ensure execution discipline across all teams and levels.

Data, Transparency & Performance Tracking

• Build and maintain a reliable data foundation (adoption, usage, pipeline, churn risk).
• Define and track KPIs to measure impact and progress.

Customer Value Acceleration

• Design and drive recovery and growth plans for key accounts
  (e.g. low adoption, high risk, high potential).
• Ensure clear ownership and measurable outcomes per account.

Executive Reporting

• Provide structured updates on progress, risks, and impact to leadership.
• Enable fast, data-driven decision-making.

Your Profile:

Execution-driven mindset

• Hands-on, pragmatic, and outcome-focused.
• Strong ability to simplify complexity and drive execution.

Cross-functional leadership

• Proven experience leading complex, cross-functional programs.
• Confident influencing stakeholders from IC to senior leadership.

SaaS / technology background

• Experience in enterprise SaaS environments.
• Ideally familiar with enterprise digital experience, CMS, CX, CRM, or SaaS platform ecosystems.

Program & stakeholder management

• Strong execution-focused program management skills.
• Excellent communication and alignment capabilities.

Analytical thinking

• Ability to derive insights from incomplete data.
• Strong KPI and dashboard experience.

Success Criteria:

• Increased adoption and usage across the installed base.
• Improved pipeline conversion and expansion.
• Reduced churn and attrition risk.
• Establishment of a sustainable cross-functional operating model.

Department Management & Operations Role Manager Locations Munich Remote status Hybrid