Description

A Service Advisor at Clarington Toyota acts as the vital communication link between the customer and the service technicians. They greet customers, translate complex mechanical terms into plain language, provide cost estimates, and manage repair timelines. We are a family owned and operated dealership looking to find someone to join our energetic team, and take part in the next chapter as we open our newly renovated dealership. Including new service drive through, customer lounge, vehicle delivery bays, and new staff amenities to name a few!

Requirements

Core Responsibilities

• Customer Intake: Greet customers promptly, log vehicle symptoms, check service history, and verify warranty or insurance coverage.
• Technical Translation: Explain the multi-point inspections and diagnoses from the mechanics to the customer in clear, non-technical terms.
• Cost Estimating: Build and present accurate cost calculations for parts, shop supplies, and labor to secure customer approval before work begins.
• Service Up-selling: Recommend preventative maintenance based on vehicle mileage and manufacturer guidelines to drive service center revenue.
• Workflow Coordination: Schedule repair appointments, input data into shop management software, and assign service orders to the appropriate technicians. 
• Active Status Tracking: Update clients regularly on their vehicle's repair status and quickly notify them of any unexpected delays or additional fixes needed. 
• Final Delivery: Review the completed repair invoice with the customer, handle payment collections, and address any last-minute complaints or concerns.

Key Skills and Qualifications

• Communication: Exceptional verbal and written abilities to handle customer interactions smoothly and coordinate effectively with the garage staff.
• Automotive Literacy: A strong general understanding of vehicle mechanics and systems to describe problems accurately to technicians.
• Sales Ability: Confident in explaining the long-term value of preventative repairs and overcoming customer objections without being aggressive.
• Education: A high school diploma or equivalent is required, though formal automotive training is highly preferred.
• Driver's License: A valid driver's license with a clean driving record is mandatory for test-driving client vehicles.