Description

About the role

We are looking for a Strategy & Operations Program Officer to support day-to-day operational execution for client's China market leadership team. This is a hands-on role that acts as an extension of the leadership team's program and operations management - helping remove administrative bottlenecks so leaders can focus on strategic priorities.

What You'll Do

• Manage the end-to-end review, analysis and shortlisting of technical resourcing/staffing requests for delivery engineering roles.

• Track, escalate and report on delivery bugs, blockers and risks to the relevant stakeholders.

• Support workload and capacity planning across technical delivery teams, including AI-related workstreams.

• Support recurring business review and forecasting cadences, including reviews with global stakeholders.

• Partner with the regional Business Intelligence (BI) team to produce analytics, dashboards and reporting that inform leadership decisions.

What We're Looking For

• Proven experience leading or executing sales operations processes, or managing complex cross-functional programs, within an enterprise environment.

• Strong data analytics skills, with hands-on comfort using Google Sheets and Looker (or equivalent BI/visualisation tools).

• Working knowledge of SQL for extracting and analysing business performance data from internal systems (training on proprietary systems provided).

• Strong stakeholder management skills, with the ability to coordinate across a wide range of internal teams and external partners.

• Excellent organisational and program-management skills, with comfort operating in ambiguity.

Nice to Have

• Prior experience in Sales/Revenue Operations or similar functions at a hyperscaler or enterprise technology company.

• Familiarity with Google Cloud products.

• Experience with cloud business performance or BI systems.

• Comfort using AI tools to improve the efficiency of day-to-day work.

Language Requirements

• English proficiency is required.

• Mandarin language proficiency (spoken and written) is required, as this role supports business stakeholders and reporting cadences in the China market on a daily basis. This requirement is based on the business communication needs of the stakeholder group this role supports, and not on the candidate's location, race, or nationality.