Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

This is a temporary position lasting two months.

The goal of the Assistant Director of Operations is to work directly with all areas of the hotel and will report directly to the Director of Operations. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Assistant Director of Operations will accomplish this by monitoring the daily functions of the Rooms, Food & Beverage and Culinary Division. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience.

Responsibilities include:

• Providing senior leadership by developing and assuming key management responsibilities
• Assume the role of liaison between all departments within the hotel
• Supervise departmental performance and provide them council
• Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
• Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control
• Organize and facilitate departmental meetings, training and goals setting

Qualifications

• In-depth skills and knowledge of hotel operations
• Possess strong leadership, communication, organization and relationship skills
• Experience with training, financial management and customer service
• Proficient in general computer knowledge
• Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
• A true desire to exceed guest expectations in a fast paced customer service environment
• Ability to work a flexible schedule including nights, weekends, and holidays
• Minimum of 6 years of Hospitality or relevant management experience required